CTP provides "Soft Skills Coaching and Training Programs" for Businesses, Organizations or Individuals, equipping them to achieve the people skills and abilities necessary to attain and sustain professional or personal success in the 21st Century. CTP Programs empower our clients to increase:
*Operational Efficiencies
*Productivity
*Customer Retention
*Revenues
*Profits
We provide coaching and training on topics such as:
- Communication Skills - Training that gives your team mechanisms to more effectively communicate both internally and externally.
- Customer Service - Training which teaches your team to bring out the best in every customer contact.
- Customer Retention - Provides tools that empowers your organization to retain one of its most valuable assets -- your customers/clients.
- Personal Effectiveness - Recognizing and utilizing your personal core values, skills and gifts in order to enhance the working environment and business transactions.
- Critical Thinking - Coaching focused on attaining skills to provide best solutions in multi-faceted circumstances.
- Leadership - Training that gives employees the knowledge and skills to more effectively lead themselves, their teams, and/or the organization to reach higher levels of success.
- Business Conduct - Learning to effectively implement 21st century business behaviors in conducting positive face-to-face, telephone, and technology-based business transactions.
- Conflict Resolution - Helping personnel achieve skills to better and more effectively resolve internal and external business conflicts.
- Developing a Positive Company Culture - Coaching designed to assist organizations and businesses to create a company culture that engenders an environment of success.
- Diversity - Providing organizations and businesses with key concepts and ideas which are designed to help them learn to not just understand and embrace diversity but capitalize on it to create more organizational or business success.
- Fundamentals of Small Business Practices - Providing step by step guidance to engineer an initial business concept into the first levels of a profitable business organization.
- Advanced Small Business Practices - Providing additional strategies beyond the fundamentals to move your organization or business into more profitable levels of success.
- Project Development - Learning methods of effective planning, monitoring and concluding projects essential to the success of the organization.
Synthia A. Smith, M.S., Coach, Trainer, Speaker, Author and President of (CTP) Business & Personal Development Coaching. Since 2001, under Synthia’s guidance, CTP has become known as a premier coaching firm that specializes in providing "People Skills Coaching and Training" programs that deliver powerful results which empower CTP clients to increase their business or personal success. 
CTP provides "Soft Skills Coaching and Training Programs" for Businesses, Organizations or Individuals, equipping them to achieve the people skills and abilities necessary to attain and sustain professional or personal success in the 21st Century.
In The Community
Would you like to know more reasons to partner with CTP coaching? CTP coaching: Empowers our clients to achieve specific goals, not just discuss problems; Is committed to helping you or your business reach the desired goals.